RETURN & EXCHANGE & CANCELLATION POLICY

Cancellation Policy

All items will be sent into production 24 hours after we receive the payment. No cancellations will be accepted after this period.

And generally, the personalization/engraving/special orders are not allowed to cancel once it starts production, so please review your personalized information carefully before submitting the order,

if you insist on canceling the customized order, there will incur a 50% customized and material processing fee.

You are welcome to contact our Customer Care Representatives if you have questions before placing your order at info@markusdayan.com.

 

Markus Dayan provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail and we will immediately issue a return address. The following terms apply:

  • Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
  • Items returned without authorization will not be accepted.
  • Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
  • The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
  •  For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
  • There will be a 15% restocking fee for all qualifiable refunds .
  • Please use the Local Post Office when returning goods. If we fail to receive a return parcel for returning through other carriers, the buyer needs to undertake the loss (Markus Dayan doesn´t provide shipping labels on returns).
  • Shipping charges will not be refunded unless products are defective or there is a shipping error.
  • Special orders (Customized Piece and made to order items - moissanite tennis / Cuban and solid gold items.) are final sale and are not eligible for return or exchange.

  Note:

      1, Return address isn't the address on your package, so please contact our customer service firstly and get a return authorized. All items need to be returned to our external warehouse. 

     2, Product with “engravings”, "customized", "personalized", "photo", "personal custom jewelry", and final sale are unavailable for return and exchange.

     3, Return and reship cost is on the buyer.

     4,  Although some areas enjoy free postage, we actually bear the freight for each order ($15-$30), so once the refund is made, the freight will not be refunded.

    5, (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)*

    6, For the United Kingdom and EU countries, 20% of Value-added taxes (VAT) will be deducted.

 

Refunds

Refund & Exchange will be processed within 7 working days once get the return package. The refund will be issued to your original payment account.  Please allow five to 15 business days for this process to complete.

 

Failed Delivery
 

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (Markus Dayan) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred, Although you may have enjoyed free or undervalued shipping, the original shipping fee is non-refundable; this amount will be also deducted from the total of the order to be refunded.

 

Markus Dayan will resend a new product under the following circumstances or we provide with a return shipping label.

1. Customer received the wrong item.

2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Markus Dayan customer service within 48 hours of receiving their order.)

 

Items Not Received But Tracking Shows Delivered
 

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address

 

INTERNATIONAL SHIPPING

  • Free shipping promotions do not apply to international orders
  • International shipments may be subject to duties, taxes, handling, and/or other charges by the country of import. These fees are not included in the cost of your order and are not reimbursed by Markus Dayan.